Returns & Refunds

At The Second Setting, we want you to be completely happy with your purchase. Because our jewellery is primarily pre-loved and many pieces are unique, we take care to describe and photograph every item accurately.

30-Day Returns

You can return your purchase within 30 days of receiving your order if you change your mind, subject to the conditions below.

Returned items must be:

• In the same condition as received

• Unworn and undamaged

• Returned with any original packaging or accessories supplied

Please take care when trying on jewellery and ensure it is protected from scratches, damage or other marks.

How to Return Your Order

Please contact The Second Setting before sending an item back.

When contacting us, please provide your order number and let us know that you would like to make a return.

We will provide the return instructions you need.

Packaging Your Return

Please package jewellery securely and use suitable protective packaging.

For higher-value items, we strongly recommend using a tracked and insured postal service and keeping your proof of postage until your return has been processed.

Change of Mind Returns

For a change-of-mind return, the cost of returning the item is the responsibility of the customer.

The item must be returned safely and in the same condition in which it was received.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty or significantly different from its description, please contact us as soon as possible.

Please include your order number and photographs of the issue where appropriate.

We will assess the problem and work with you to arrange an appropriate resolution.

Jewellery Condition

Most of the jewellery sold by The Second Setting is pre-loved.

Small signs of previous wear, age-related marks or minor imperfections may be present. These form part of the character of pre-loved jewellery and are taken into account when describing each item.

Please review the product photographs and description carefully before purchasing.

Jewellery That Has Been Altered

Items that have been resized, engraved, repaired or otherwise altered at the customer's request may not be eligible for return where the alteration was specifically requested by the customer.

Please contact us before arranging any alteration if you are unsure.

Refunds

Once your returned item has been received and inspected, we will process the appropriate refund.

Refunds will be made to the original payment method.

Your payment provider or bank may take additional time to show the refund in your account.

Return Tracking

Please keep your postage receipt and tracking details until your return has been received and your refund has been completed.

We cannot accept responsibility for returns that are lost in transit where no suitable proof of postage or tracking is available.

Contact Us

Have a question about a return, refund or your order?

Please contact The Second Setting and we'll be happy to help.